General Article

Often Overlooked Items the Customer Notices

When you own your own business, you are spending a lot of your time there. Whether this is a restaurant, hair salon, or retail store, you will become as comfortable at work as you are at home. This can be a good thing when it comes to many aspects of running your business, but it can also allow you to overlook things that the customers will definitely see.

Reduce the Clutter

It is easy to create clutter. The mail comes in, receipts pile up, and old inventory takes up space. The small piles of stuff become a part of the scenery to you, but customers will see it as an indication of your poor organizational skills. Set aside one hour each week to put clutter in its place.

Clean Up

Take a few moments to walk through your business as if you were a customer. Is there dirt in the corners? Are the windows dirty? Hiring professionals such as the commercial kitchen cleaning services orlando fl has to offer will be well worth the money spent.

Treat the Customer with Respect

You and your staff are greeting customers and thanking them properly, but do you ever really listen to what they are actually hearing. Use enthusiasm in your tone when speaking to them, and save private conversations and jokes for after they leave.

Looking at you business through the customer’s eyes will allow you to get a better perspective of what type of impression you are making on others. You may not even notice the clutter as you walk in. You probably go right past dust and grime without seeing it because it has now become just a part of the background to you, and the customers might not be getting the respect they deserve. This doesn’t mean you are a bad manager. It is simply a part of human nature, but by taking a closer look at these areas, you can improve your business and better please the customers.